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Release 2.0 of Email Contact Center

Menlo Software is excited about the release of Version 2.0 of Email Contact Center. In addition to Email Contact Centerís richness of features, a key reason a company would choose Email Contact Center over a competing product is price. This powerful solution provides features such as message thread management, load balancing, intelligent routing and Content Analysis for a fraction of the total integration cost of similar competing products. Email Contact Center services can be kept on a single server for a small Contact Center or expanded over multiple servers for multi-site, Enterprise-wide solutions that may cover the globe and accommodate limitless routing and agents working at the same time. As the volume of emails coming in to the Contact Center increases, the software components can be placed on different servers to load-balance the solution thereby allowing for exponential growth. Email Contact Center is a solution that can grow with the companyís business, at an affordable price.

Customer testimonial
"Menlo Software continues to surpass expectations each and every time we have engaged their expertise. They turn my concepts into a product reality and business opportunity"

Steve Hollingsworth
CEO, NextDATACOM
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Menlo provides ongoing application service and support for our clients for Menlo's solutions,†as well as support for selected vendor products that are no longer supported by the original vendor. Each support agreement is designed to provide the expertise clients require to support their business-critical contact center software solutions.
 
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