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Release 2.0 of Email Contact Center

Menlo Software is excited about the release of Version 2.0 of Email Contact Center. In addition to Email Contact Centerís richness of features, a key reason a company would choose Email Contact Center over a competing product is price. This powerful solution provides features such as message thread management, load balancing, intelligent routing and Content Analysis for a fraction of the total integration cost of similar competing products. Email Contact Center services can be kept on a single server for a small Contact Center or expanded over multiple servers for multi-site, Enterprise-wide solutions that may cover the globe and accommodate limitless routing and agents working at the same time. As the volume of emails coming in to the Contact Center increases, the software components can be placed on different servers to load-balance the solution thereby allowing for exponential growth. Email Contact Center is a solution that can grow with the companyís business, at an affordable price.

Customer testimonial
"Menlo Software continues to surpass expectations each and every time we have engaged their expertise. They turn my concepts into a product reality and business opportunity"

Steve Hollingsworth
CEO, NextDataCom
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Menlo Software Welcome to Menlo Software!


Menlo offers integration consulting services that help contact centers deliver and manage their customer interactions via telephony (wired and wireless), web (chat and self-service), email, fax, etc.

Menlo delivers a wide variety of solutions based application development and consulting professional services, from CTI integration to personal web and desktop GUI solutions.

What We Offer 
 
Desktop application screen-pops on telephony, web, or email events
Desktop Graphical User Interface (GUI) application design, develop & test
Server-to-server integrations with contact center infrastructure
Call flow mapping, analysis, and optimization
Database or skills driven enterprise contact routing for both pre-route & post-route
Thin client integration to contact center agent platforms
Voice and web self-services application integration
Contact center application integration for CTI functionality
Web chat and collaboration interaction management platforms
Email response management systems integration
Call center reports analysis and optimization for out-of-the-box reporting, custom reporting, and database queries
Custom software business applications and solutions
Application and system support agreements for Menlo products as well as other Vendor solutions
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